Refund policy

Returns

We have a no-return policy, which means after your item(s) have started fulfillment, we cannot accept a return and the item is yours to keep! However, we may approve a refund if the order is faulty upon delivery. (See below)

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Requesting a refund

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused and unwashed. You’ll also need to provide proof of purchase and images of the problem as specified in the contact form, message, or email sent to you upon refund request.

To request a refund, you can contact us at support@bygracealonedesignco.com. Please provide as much relevant information in your email as possible to help us get to a solution quickly. If, however, we don't receive enough information to make an immediate decision, we will reach out again to request further clarification and/or information.

If approved, we will notify you via email once we’ve issued a refund. You’ll be automatically refunded through your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If your refund request is rejected after careful consideration, we’ll send you a response email about our decision. No further refund requests on the particular item(s) will be considered.

Feel free to contact us at support@bygracealonedesignco.com with any further questions about refunds.

Exchanges

We do not currently offer any form of exchange. Once an item begins fulfillment and is in the hands of the customer, it is theirs to keep. However, they may request a refund at any time via email. (See above)

*By purchasing from our shop, you agree to the terms in our refund policy.*